Vencha Travel & Tours Terms & Conditions
All prices are expressed in US dollars. Prices for vacation packages are subject to change without notice. Prices are dynamic in nature, subject to availability and subject to fluctuations in currency exchange rates. Itineraries must be booked immediately once qouted in order to hold the correct price and availability. Saved (old) itineraries must be re-priced from scratch at the time you are ready to make your reservation.
All travel documents are the responsibility of the passenger. A valid passport with at least 6 months validity after the date of travel is required. You are responsible for checking with the appropriate consulates and respective authorities as visas and/or vaccinations may be required. Note that our agents cannot be expected to know all documentation requirements for your trip. No refunds will be entertained for passengers who cannot embark on an aircraft due to incomplete documentation such as lack of passports or visas or affidavits for minors traveling alone or with only one parent. Keep in mind that entry requirements may vary for US-Citizens and Non US-Citizens. Airport departure and entry fees/taxes are not always included in the airline ticket. This may be required to be paid at your visiting destinations.
We accept most of all major credit cards. Please note all prices are reflected in US dollars. When using your clients credit card to make a purchase we will require a credit card form signed with your clients approval for booking made with a sales agent. The credit card statement may reflect more than one entry: one from each airline and other entries from Vencha Travel & Tours Co LTD. All entries will sum up your total package price. If a debit is submitted by the client we are not responsible for any bank overdraft fees or any other charges that might be charged by your bank. The fact that we allow clients to pay in parts is irrelevant to these terms and conditions. The obligation for the client to us is the whole amount of the booking at the time of booking regardless how much of the booking has been paid to us. Cancellation policy apply to those who pay in parts as well, please see CANCELLATIONS.
Most of our services are ticket less. Those vouchers are your proof of payment for vendors. You must print your vouchers and carry them with you during the trip to render services with the final provider (hotels, domestic flights, car rental companies, etc). Travel vouchers are emailed to the e-mail address listed in your Credit Card form Authorization. Please use one email address only. Our vouchers will show Vencha Travel & Tours Co LTD as the official issuer of services. Domestic flight tickets cannot be provided in the form of a ticket less voucher and need to be issued as hard paper copies. In those cases, we will email your soft copies for your to print before departure.
Names on reservations must match the information included in your passport(s). You are responsible for providing us with your legal first and last names as they are shown on your passport. Once your package is processed, name changes are NOT allowed. Vacation packages are not transferable. Airlines and other providers do not allow name changes on their tickets. You cannot change the name on an airline/train/hydrofoil/cruise/mini-package ticket or give the ticket to someone else to use. In the event you provide us with the wrong name(s) for your reservation, then you understand they are cancelled.
Involuntary changes or cancellations to flight numbers, flight times or flight dates are called "schedule changes". These are changes created by the airlines due to re-organization of their flight itineraries and/or change of equipments. Vencha Travel Co. LTD is not responsible for airlines schedule changes. The airline has the right to adjust/change and cancel flights up to the day of departure.
Please be advised to reconfirm your flights 48-72 hours prior to departure, you must contact the airlines directly to verify current flight info.
We are not responsible for any misconnections that the airlines might cause. We are not liable for cancelled flights, flights that are missed or flights with misconnection due to any airline scheduled changes. We are not able to compensate for hotel overnights if such may occur due to an airline schedule change. Vencha Travel Co. LTD may assist you informing of schedule changes, but it is ultimately your responsibility to coordinate with the airline directly any changes that might affect your travel. In a gesture of good will and in lieu of your satisfaction, Vencha Travel Co. LTD will act as an agent between you and the airline in order to assist you in fixing some schedule changes. If the airline is providing a full refund due to major schedule change; you will be responsible for the purchase of the new ticket with another carrier. Money transfer from airline to another is not allowed. Airline refunds may take between 6-8 weeks.
A cancellation is defined as the voluntary termination of an entire trip and is requested BEFORE the original travel date.
If you are unable to attend a scheduled tour program within the package no refunds partial refunds will be provided. If you check in to your hotel a day late due to unforeseen circumstances no partial refunds will be provided. If you miss a transfer due to unforeseen circumstances no partial refunds will be provided.
Complaints will be handled in a case by case basis by our management. Applications for refunds, if permitted, must be made in writing within 30 days of our clients scheduled return and must be accompanied by appropriate documentation evidencing amounts to be refunded. Anything submitted after this time frame will be an automatic deny for refund request. In certain situations, refunds cannot be issued until receiving appropriate verification and approval from our vendors, this process can be lengthy. A resolution can sometimes take between 30 and 60 days. We will not refund any money due to passengers arriving late for check-in. Passengers should plan to check in 3 hours prior international flight times and 2 hours prior regional flight times. We will not refund monies for dissatisfaction with the conditions of a property, its rooms, facilities or services. Please take note that the lower the price, the lower the quality.
Vencha Travel & Tours Co. LTD Ingira Road, First Floor Corridor Springs Hotel, P. O. Box 11839 Arusha Tanzania, acts only as agents for the passenger in regards to travel, whether by air, rail, automobile, bus, van, plane, boat, or any other conveyance, and assumes no liability for injury, damage, loss, accident, delay or irregularity, which may be caused due to defect in any vehicle, acts of God, war, riots, or for any company or person involved in conveying the passenger or in carrying out arrangements of the tour. We cannot accept any responsibility for losses or additional expenses due to delay or changes in schedules or other causes such as strikes. All such losses will be the responsibility of the passenger. The right is reserved to make minor adjustments in the itinerary. The right is reserved to cancel any tour prior to departure, in which case a full refund will constitute a full settlement of all liability. Vencha Travel & Tours Co. LTD not responsible for any lost or damaged luggage before, during or after the tour program. The right is reserved to decline, to accept, or retain any passenger as a member of the tour program. The issuance of vouchers or tickets shall be deemed to be consent to the above conditions. The airline concerned is not to be held liable for any act, omission, or event during the time passenger are not on board their craft. The services of any IATA or ARC carrier may be used in conjunction with these tours. The passenger's tickets when issued shall constitute the sole contract between the airlines and the purchaser and/or passenger. All rates published in any venue are based on exchange rates and tariffs and are subject to change. All taxes, gratuities and porterage charges are subject to deletions, additions or changes without notice. These items are not covered under the control of Vencha Travel & Tours Co. LTD, since changes in Government regulations and labor agreements cannot always be anticipated in advance. Vencha Travel & Tours Co. LTD is not responsible for any changes initiated by the passenger after departure.
Where, when and how you love to travel — as much or as little as you know.
A specialist who knows these places firsthand curates your itinerary.
Refine it together until every day feels right — then we handle the rest.